Our Policy

Please Read Our Store Policy

  1. *We do not offer payment on delivery* PAYMENT VALIDATES YOUR ORDER.
  1. *We don’t do refunds* Refund is only possible when the item/items ordered for are OUT OF STOCK.
  1. Exchange is *only* possible when there is a mistake from our team, in which the affected goods/product must be returned to us within 24 hours of our customer receiving delivery.

*Exchange isn’t possible after 24 hours.*

  1. Delivery Timeline:

Lagos & Ibadan: within 48 hours

Outside Lagos & Ibadan: within 3 to 5 days.

*We do not do express deliveries*

  1. *We have put together amazing QUALITY products from trusted manufacturers/brand at very affordable prices, therefore all “product prices” listed here are final*

5.For complaints and further enquiries send us a mail at Admin@creativestores.biz 

Official payment account 

All payment for goods are received and must be sent through Paystack Payment Gateway.

THANKS FOR YOUR UNDERSTANDING AND PATRONAGE!

FAQ

Frequently Asked Questions

We accept payments via credit/debit cards, Bank Transfer and other popular payment methods powered by Paystack

Yes! we use the latest SSL encryption technology to protect your personal and financial information. We also do not store any credit/debit card information on our servers as it is powered by PAYSTACK payment company

Shipping time mostly depends on customer’s location. Orders within Lagos and Ibadan takes a maximum of 48hours to deliver, all orders outside these locations typically are delivered within 2-4 business days.

PLS NOTE! – Oversea goods takes up to 15 business days to get delivered. 

 

Yes, once your order has been shipped, we will provide you with a tracking number from our preferred logistics company that you can use to track your order.

We offer a 30-day return policy for ALL our products, but this only in rare cases when (1). if your product gets damaged before getting to your location (2). Product gets out of stock, by the time your order was received by us. 

You can request for a full refund of your initial payment or for an exchange of goods as the case may be.

Yes! We offer FREE shipping on all orders worth ₦50,000 and above regardless of customers location.

You can contact customer service via email, phone, or WhatsApp chat. Our customer service representatives are available 24/7 to assist you with any questions or concerns.
Phone Number: 08122028170

 Yes, when you purchase from our website we offer international shipping to USA, UK & CANADA. However, shipping times and fees may vary depending on exchange rate.

Yes, we offer various discounts and coupons throughout the year especially if you are buying in BULK or multiple products at once. Be sure to sign up for our newsletter to stay up-to-date on the latest deals and offers.

Yes we offer bulk buying on our store’s  website to our customers who wants to resell. Click the store’s official WhatsApp button for more details.